Refund policy

1. What this policy covers

This Refund Policy (version 2026-10-17.2, effective October 17, 2026) applies to money you pay EazyRental through Stripe for digital marketplace features:

• Publish or renew a listing (pay-per-listing, one period at a time)
• Featured boost (paid placement for a fixed number of days)

It does not apply to rent, deposits, or any payment between a tenant and a landlord. We do not hold those amounts. See the Terms of service.

Prices on Pricing and at Stripe Checkout are in Canadian dollars (CAD). GST applies where required and is shown at checkout and on the invoice. We do not add extra platform fees after you click pay.

Subscriptions are not sold today. Paid plans are off. If we later charge for a subscription, we will update this page before we take that money.

2. How the product actually charges

The code today:

• Starts a Stripe Checkout session for one listing period. After a successful payment, the listing’s paid-through date is extended by that period. Unused days stack if you renew early.
• Starts a separate Stripe Checkout session for a boost. After payment, the listing is marked featured for the boost window.
• Does not run automatic Stripe refunds. A human has to issue a refund in Stripe (or not).
• Does not start a subscription checkout while paid plans are off.

During a free-launch period, listing fees and boosts may be turned off. Then there is nothing to refund.

3. When we refund

14-day unused-listing refund. On request, we refund a pay-per-listing fee within 14 days of purchase if that listing never went live — it was never published or approved for the public catalogue. The same 14-day unused rule applies to a featured boost whose window never started.

We will also refund (or ask Stripe to reverse) a charge when:

• You were charged twice for the same listing period or boost
• Checkout succeeded but we failed to apply the paid period or boost, and we cannot fix it
• You were charged after we had already disabled paid listings

Contact contact@softyoug.ca or Contact with the account email, approximate time, and the Stripe receipt.

Otherwise non-refundable, except where the law requires a refund:

• A listing period after the listing went live (published or approved)
• A boost window that has already started
• A listing we removed because it broke the Terms (fraud, discrimination, fake photos)

4. How to ask

Email contact@softyoug.ca from the same address as your account. We aim to reply within 5 business days. Stripe and your bank control how long a refund takes to show up.

Please contact us before you open a chargeback. A chargeback can pause landlord tools until it is resolved.

5. Chargebacks and abuse

If we reasonably believe a chargeback is abusive (you used the paid period, then reversed the charge), we may suspend the listing or account.

6. Changes

A new 2026-10-17.2 on this page is the current policy. It applies to purchases made after that date unless the law says otherwise.