Refund Policy
Our refund policy for platform fees and service charges.
Last updated: April 2026
Important Notice
This refund policy applies to EazyRental platform fees only. Rental payments, deposits, and other transactions between landlords and tenants are governed by their individual rental agreements and are not covered by this policy.
Table of Contents
1. Platform Fees
EazyRental charges the following platform fees:
For Landlords
- • Listing Fee: One-time fee per property listing
- • Transaction Fee: Percentage of successful bookings
- • Premium Features: Optional paid features and upgrades
For Tenants
- • Booking Fee: Small fee for confirmed bookings
- • Processing Fee: Payment processing charges
- • Premium Features: Optional paid features
Note: All fees are clearly displayed before any transaction is completed. You will have the opportunity to review and confirm all charges before payment.
2. Refund Eligibility
Eligible for Refund
- • Duplicate Charges: Accidental duplicate payments
- • Technical Errors: Platform errors resulting in incorrect charges
- • Service Failure: Complete platform unavailability preventing service use
- • Unauthorized Transactions: Charges made without your consent
- • Listing Rejection: Property listings rejected due to policy violations (within 48 hours)
Not Eligible for Refund
- • Change of Mind: Deciding you no longer want to use the service
- • Successful Transactions: Completed bookings or successful listings
- • User Errors: Mistakes made during the booking or listing process
- • Policy Violations: Account suspension due to terms of service violations
- • Third-Party Issues: Problems with payment processors or external services
3. Processing Times
Refund Timeline
- Submit Request: Contact us with refund request and transaction details
- Review Period: We review your request within 24-48 hours
- Approval/Denial: You'll receive notification of our decision
- Processing: Approved refunds are processed within 3-5 business days
- Bank Transfer: Refunds appear in your account within 5-10 business days
4. Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
Credit/Debit Cards
- • Refunds processed back to original card
- • Processing time: 3-5 business days
- • Bank processing: 5-10 business days
- • You'll see the refund on your next statement
Digital Wallets
- • PayPal, Apple Pay, Google Pay refunds
- • Processing time: 1-3 business days
- • Instant availability in wallet
- • Can be transferred to bank account
Important Notes
- • Refunds can only be processed to the original payment method
- • If your original payment method is no longer available, contact us for alternative arrangements
- • International refunds may take longer due to bank processing times
- • Currency conversion fees are not refundable
5. Non-Refundable Items
Items That Cannot Be Refunded
- • Used Services: Platform fees for completed transactions
- • Processing Fees: Third-party payment processing charges
- • Currency Conversion: Exchange rate differences and conversion fees
- • Premium Features: Used premium features or services
- • Late Fees: Fees charged for late payments or violations
Special Circumstances
In exceptional circumstances, such as platform-wide technical failures or major service disruptions, we may consider partial refunds on a case-by-case basis. Contact our support team to discuss your situation.
6. Disputes and Chargebacks
Before Filing a Dispute
We strongly encourage you to contact us directly before filing a chargeback or dispute with your bank. We're committed to resolving issues quickly and fairly.
- • Contact our support team first
- • Provide transaction details and reason for dispute
- • Allow us 5 business days to respond
- • Most issues can be resolved without formal disputes
Dispute Process
If you file a chargeback or dispute:
- We will respond with relevant documentation and evidence
- The dispute will be reviewed by your bank or payment processor
- If the dispute is found in your favor, the chargeback will be processed
- If the dispute is found in our favor, the original charge will stand
7. Contact Us
To request a refund or discuss any payment-related issues, please contact us:
Required Information for Refund Requests
- • Transaction ID or receipt number
- • Date and amount of the charge
- • Reason for the refund request
- • Any supporting documentation