Refund policy

Fees, credits, and how to request help with a charge.

Draft for operators. This is a practical summary to align your team and users — it is not legal advice. Have qualified counsel review and localize it before a public launch, especially for PIPEDA, provincial privacy laws, and housing advertising rules in your provinces of operation.

1. Scope

This policy applies to optional fees you may pay to the EazyRental operator for digital services on this marketplace — for example promoted listings, subscription tools, or add-on products — when and if those features are enabled on your deployment. Rent, security deposits, and payments between tenants and landlords are not processed by EazyRental as part of the core product described in our Terms of service.

2. No recurring platform fee (default)

Many self-hosted or early deployments do not charge landlords or tenants a subscription to browse or list. Where no payment is collected, this refund policy applies only to any future paid features your operator turns on.

3. Accidental or duplicate charges

If you believe you were charged in error (duplicate charge, wrong listing, or technical failure), contact the operator promptly through Contact with:

Account email and approximate date of purchase
Receipt or transaction reference, if available
A short explanation of what went wrong

The operator will review good-faith requests and may refund, credit, or correct the account within a reasonable time. Timing depends on payment processor rules and banking cycles.

4. Services already delivered

Where a fee covers a digital service that has already been fully delivered (for example a listing period that has run, or a report that was generated and made available), refunds are usually not available except as required by law or at the operator's discretion for exceptional cases.

5. Listings removed for policy violations

If a listing or account is removed because it violates the Terms of service or applicable law, fees paid for that listing or feature may be non-refundable. The operator may still refund where law requires or where fairness supports a partial credit — decided case by case.

6. Chargebacks

Before initiating a chargeback with your bank, please contact support. Chargebacks can delay resolution and may result in suspension of paid features until the dispute is cleared.

7. Taxes

Applicable taxes (GST/HST/QST/PST) are collected or shown according to your operator's configuration and tax registration. Refunds of tax follow the refund of the underlying fee where applicable.

8. Changes

The operator may update this policy by posting a new version on this page. Material changes should be communicated in line with consumer protection rules in your province or territory — confirm with counsel.

9. Contact

Billing questions: Contact.

Last updated April 11, 2026. Customize amounts, time windows, and processor-specific rules with your lawyer and accountant before charging customers in production.