Terms of service

Plain-language rules for using the EazyRental marketplace in Alberta and across Canada.

Version 2026-10-17.2 · Effective October 17, 2026

EazyRental is operated by Softyoug Solutions.

1. Who these terms are for

These Terms of Service (version 2026-10-17.2, effective October 17, 2026) are an agreement between you and Softyoug Solutions, which operates the EazyRental website.

“We”, “us”, and “our” mean Softyoug Solutions. For legal questions, email contact@softyoug.ca. For general site questions, email info@eazyrental.ca or use Contact.

By creating an account or using the Service, you agree to these Terms and to our Privacy policy. If you do not agree, do not use the Service.

2. What EazyRental is — and is not

EazyRental is a Canadian rental listing marketplace focused on Alberta (Calgary, Edmonton, Airdrie and other cities), then the rest of Canada. Landlords publish long-term rental listings. Tenants search, save, inquire, request tours, and apply.

We are not:

a landlord, property manager, or real estate brokerage
a party to any lease
an escrow agent, and we do not hold rent or security deposits
a substitute for the Residential Tenancies Act (Alberta) or any other housing statute

Leases, rent, deposits, keys, and condition of a home are between the landlord and the tenant. We provide software and a public catalogue.

3. Eligibility and accounts

You must be the age of majority in your province or territory (18 in Alberta) and able to enter a contract. Keep your login details private. You are responsible for activity on your account unless you tell us it was used without permission.

All accounts start as tenant accounts. Landlord tools are switched on when you choose List your property.

4. Listings and landlord duties

If you list a home you must:

Describe a real property you are allowed to advertise.
Keep rent, fees, utilities, availability, and rules truthful and up to date.
Show the full price a tenant must pay to you for rent (and any required fees you control) — no drip pricing. This reflects the federal Competition Act rules against misleading advertising.
Comply with the Alberta Human Rights Act (and the human-rights law of any other province where you list). You must not refuse to rent, or write listing text that refuses to rent, because of a protected ground (for example race, religious belief, gender, gender identity, gender expression, physical or mental disability, age, ancestry, place of origin, marital status, source of income, or family status — confirm the current list with the Alberta Human Rights Commission).
Complete the listing attestation before publish. Discriminatory or false listings may be refused or removed.

Host verification (a government photo ID check) only reduces fraud. A verified badge does not prove ownership, creditworthiness, or that the home meets housing law.

New listings may stay pending until a moderator approves them.

5. Tenant and visitor conduct

Use the Service for lawful rental search only. Do your own checks before you pay a deposit or sign a lease. Never send money by gift card, wire, or crypto to someone you have not met. See How to avoid rental scams.

6. Acceptable use

You must not:

Post fraudulent, misleading, or discriminatory listings or messages
Harass other users
Upload malware or try to break into accounts or systems
Scrape the site in a way that harms other users
Send spam or commercial messages that are not a normal landlord–tenant conversation
Collect another person’s government ID through our tools except the host-verification flow
Use the Service to break the law

We may remove content, suspend accounts, and keep records when we need to protect users or comply with law. “Approved” or “published” only means the listing passed our internal checks — it is not a warranty.

7. Your photos and other content

You keep ownership of photos, descriptions, and documents you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, display, copy, and store that content so we can operate, moderate, back up, and (in limited snippets) promote the marketplace. You promise you have the rights to grant this licence and that the content does not infringe someone else’s rights.

When you delete a listing or your account, we stop displaying the content, except copies we must keep for legal, security, or backup reasons for a limited time.

8. Our intellectual property

The EazyRental name, design, and software belong to us or our licensors. You may not copy the software, frame the site to mislead people, or use our marks without permission.

9. Payments (listing fees and boosts)

When paid listing fees are on, pay-per-listing publish/renew and optional featured boost fees are charged through Stripe in Canadian dollars (CAD). GST applies where required and is shown at checkout and on the invoice. The amount shown at checkout is the amount we charge for that product, plus GST when it applies. We do not add surprise platform fees after you click pay.

Subscriptions exist in the product for a later paid-plans era. They are not sold today (paid plans are off). If we start charging for a subscription, we will say so on Pricing and update the Refund policy before we take that money.

We do not collect tenant rent or deposits. Those stay between you and the other party. Refunds of platform fees follow the Refund policy.

10. Residential Tenancies Act

Guides that mention Alberta’s Residential Tenancies Act are general information, not legal advice, and not a complete statement of the law. Confirm the current rules on Alberta.ca or with Service Alberta. We are not a party to your tenancy.

11. Messages and applications

An inquiry, tour request, application, or booking request is a message. It does not create a tenancy with us and it is not a lease.

12. Emails and CASL

We send emails needed to run your account (for example verification, password reset, and messages about a listing you contacted). Saved-search alerts are sent because you asked for them. Marketing email, if we send it, needs your express consent under Canada’s Anti-Spam Legislation (CASL), an unsubscribe link, and a postal address in the email footer (not published on this website). You can unsubscribe from optional emails. See the Privacy policy.

13. Disclaimers

The Service is provided as is and as available. We do not promise that listings, users, scores, or messages are accurate, available, lawful, or scam-free. Neighborhood walk and transit scores are estimates only.

To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some consumer protections cannot be waived — those still apply.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from the Service or from any lease, deposit, tour, application, or payment between users.

Our total liability for claims about the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in that period and (b) CAD $100 if you paid us nothing.

These limits do not apply where the law says they cannot (for example certain consumer-protection claims, or harm caused by our fraud or wilful misconduct).

15. Indemnity

You will defend and indemnify us against claims arising from your content, listings, messages, leases, deposits, or your breach of these Terms or the law, except to the extent a court finds we caused the harm by gross negligence or wilful misconduct.

16. Suspension and closing an account

You may stop using the Service and delete your account. We may suspend or close an account for breach, fraud risk, or legal duty. We may also delete or anonymize an account after 12 months of no sign-in. Sections that should survive (licence for backups, disclaimers, liability, indemnity, governing law) survive.

17. Governing law and disputes

These Terms are governed by the Province of Alberta and the federal laws of Canada that apply there, without using conflict-of-law rules that would point somewhere else. Alberta courts have exclusive jurisdiction, subject to any mandatory consumer rights you have. You can still complain to the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner of Alberta, or another authority that has a legal mandate.

Disputes between a landlord and a tenant (rent, deposits, repairs, notice) are theirs to resolve — through the Residential Tenancy Dispute Resolution Service, a court, or another process the law provides. We are not the adjudicator.

18. Changes

When we change these Terms we will post a new version and a new 2026-10-17.2-style number on this page. If you have an account, we will ask you to agree again on the next login when the version changes. Continued use after you agree is acceptance of the new version.