Privacy policy

How we collect, use, share, and keep personal information — PIPEDA and Alberta PIPA in plain language.

Version 2026-10-17.2 · Effective October 17, 2026

EazyRental is operated by Softyoug Solutions.

1. Who we are

This Privacy Policy (version 2026-10-17.2, effective October 17, 2026) explains how EazyRental, operated by Softyoug Solutions, handles personal information.

Privacy contact: contact@softyoug.ca. That email is enough to reach us about privacy. For general site questions, use info@eazyrental.ca or Contact.

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Alberta activity, the Personal Information Protection Act (PIPA).

2. What we collect and why (purposes)

We collect only what we need for these purposes:

Purpose	Examples of information
Create and run your account	Name, email, password hash, role (tenant/landlord/admin)
Publish and search listings	City, province, rent, photos, property description you submit
Connect landlords and tenants	Inquiries, tour requests, applications, messages
Host verification	A copy of one Canadian government photo ID, with your explicit consent
Payments (landlords)	Email and Stripe payment records for listing fees and boosts — we do not store full card numbers
Security and fraud prevention	IP address, device/browser data, reports
Service emails you asked for	Saved-search alerts, account notices
Improve the product	Optional analytics if you allow them
Legal duties	Records we must keep for tax, disputes, or law enforcement

We do not use a Social Insurance Number for host verification. We do not sell personal information.

3. Consent

We rely on:

Implied consent where it is reasonable — for example storing your session so you stay signed in, or emailing you about an inquiry you just sent.
Express consent for host ID copies, optional analytics, and any marketing email (CASL).
Account agreement when you check the boxes at signup that you accept the Terms (version recorded) and this Privacy Policy (version recorded).

You can withdraw optional consent in Settings → Privacy or by contacting the privacy email. Withdrawing consent for essential processing may mean we cannot keep the account open.

When the Terms or Privacy version changes, we will ask you to agree again the next time you sign in.

4. Cookies

Essential cookies make the site work (sign-in, security, your cookie choice). They are always on.
Analytics cookies help us understand traffic. They are off until you accept them in the cookie banner or privacy preferences.
We do not currently run third-party advertising cookies.

You can change your choice in the banner, on Privacy preferences, or in your browser.

5. Who we share with

Other users, when you contact them (a landlord sees the inquiry you sent).
Service providers who process data for us, including:
- Stripe — listing and boost payments (may process data in the United States)
- Resend — email delivery
- Vercel and Railway — hosting the web app
- PocketBase — database and files
Authorities, when the law requires it.
A buyer of the business, if we ever sell or merge — they would have to honour this policy or give you notice.

These vendors may store or access information outside Canada. PIPEDA and PIPA allow that when we use contracts and comparable safeguards, but the information may be subject to the law of the country where it sits. If that is not acceptable, do not use the Service.

6. Retention

Account and listings — while the account or listing is active, then a reasonable period for disputes and backups.
Host ID copies — deleted when we make a verification decision (or sooner if you withdraw and close the account), unless a longer period is required to investigate fraud or by law.
Consent logs — kept so we can show what you agreed to and which policy version.
Payment records — kept as long as tax and accounting rules require.
Inactive accounts — we may delete or anonymize an account after 12 months of no sign-in.

7. Access and correction

You may ask us for the personal information we hold about you, and ask us to correct it. Use Settings → Privacy to download an export, or email contact@softyoug.ca. We may need to confirm it is you. We will respond within the time PIPEDA and PIPA require.

You may also complain to:

8. Children’s privacy

The Service is not for people under the age of majority in their province (18 in Alberta). We do not knowingly collect their information.

9. Emails and CASL

Account and transaction emails are sent because they are required to provide the Service or because you started the conversation. Saved-search alerts are sent because you created the search. Marketing messages (newsletters or other promotions that are not about a search or listing you already use) need express CASL consent, an unsubscribe link, and a postal address in the email footer (not published on this website). You can turn alerts off in saved searches and notification settings.

10. Security

We use HTTPS, access controls, and staff access limited to people who need it. No internet service is perfectly secure. Report a suspected incident to contact@softyoug.ca.

11. Changes

We will post a new 2026-10-17.2-style number and the effective date on this page. A new version re-prompts signed-in users on the next login.