Privacy Policy

This Privacy Policy explains how EazyRental ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you use our rental marketplace platform. We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

1. Introduction

Your privacy is important to us. This Privacy Policy outlines how we handle personal information collected through the EazyRental platform. By using EazyRental, you consent to the collection, use, and disclosure of your information as described in this policy.

This policy applies to all users of EazyRental, including tenants, landlords, and property managers. It covers information collected through our website, mobile applications, and related services.

2. Information We Collect

We collect the following types of information:

• Account Information — Name, email address, phone number, and account credentials when you register.
• Profile Information — Additional details you provide, such as profile photos, application profiles, and saved searches.
• Listing Information — Property details, photos, addresses, and rental terms you submit as a landlord.
• Communication Data — Messages, inquiries, tour requests, and application submissions between tenants and landlords.
• Usage Data — Information about how you interact with our platform, including search history, favorites, and browsing patterns.
• Device Information — IP address, browser type, operating system, and device identifiers for security and analytics.
• Location Data — General location information based on your IP address or specified city for search results.

3. How We Use Your Information

We use your information for the following purposes:

• Provide Our Services — To operate, maintain, and improve the EazyRental platform and marketplace.
• Account Management — To create and manage your account, authenticate your identity, and provide customer support.
• Connect Tenants and Landlords — To facilitate inquiries, tour requests, rental applications, and booking communications.
• Personalization — To customize your experience, recommend listings, and remember your search preferences.
• Communications — To send you notifications about listings, saved searches, account activity, and updates.
• Security and Fraud Prevention — To detect and prevent fraudulent activity, verify identities, and maintain platform integrity.
• Analytics and Improvements — To understand how users interact with our platform and improve our services.
• Legal Compliance — To comply with applicable laws, respond to legal requests, and enforce our terms.

4. Sharing Your Information

We may share your information in the following circumstances:

• Between Users — Landlords receive contact information from tenants who submit inquiries or applications. Tenants see landlord contact details for listings they are interested in.
• Service Providers — We share information with trusted third parties who provide services on our behalf, such as hosting, email delivery, and analytics.
• Legal Requirements — We may disclose information when required by law, regulation, or legal request.
• Business Transfers — Information may be transferred in connection with a merger, acquisition, or sale of the company.
• Consent — We will obtain your consent before sharing information for purposes not described in this policy.

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocols.
• Access controls limiting who can view personal information.
• Regular security audits and vulnerability assessments.
• Employee training on privacy and security requirements.
• Secure storage with access logging and monitoring.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods:

• Active Accounts — Retained while your account is active.
• Listing Data — Retained for the duration the listing is active plus a reasonable period afterward.
• Communication History — Retained for a reasonable period after the communication for dispute resolution and records.
• Inactive Accounts — May be deleted or anonymized after extended inactivity.

You can request deletion of your account and associated data at any time.

7. Your Rights

Under Canadian privacy law, you have the following rights:

• Access — You may request access to the personal information we hold about you.
• Correction — You may request correction of inaccurate or incomplete information.
• Deletion — You may request deletion of your personal information, subject to legal retention requirements.
• Withdrawal of Consent — You may withdraw consent for certain uses, though this may affect your ability to use our services.
• Portability — Where technically feasible, you may request a copy of your data in a portable format.

To exercise these rights, contact us through the Contact page.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in to your account.
• Remember your search preferences and favorites.
• Understand how users interact with our platform.
• Improve our services and user experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of any third-party services you use.

10. Children's Privacy

Our services are not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through Contact.

For privacy-specific concerns, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.